Your ‘Special Requirements’ form will have been submitted to our Customer Service department at least 21 days prior to your departure date, so you can sit back, relax and look forward to your holiday, safe in the knowledge that your needs are being catered for by Alfa.

Mobility Impairment – please note that the Company does not have any vehicles fitted with wheelchair lifts, so it is essential that all clients are able to manage the steps necessary to board the coach, either unaided or with the assistance of members of their own party.

Wheelchairs – We can generally transport a collapsible manual wheelchair without any difficulty, but you must notify us in advance if you wish to bring one because some transport services from your local pickup point are operated by taxis and minibuses, so we need to check there is ample room to accommodate the wheelchair.

Mobility Scooters – Due to weight restrictions on our coaches, we can no longer accommodate scooters on our coaches. No scooters will be accepted at our interchange or your local pick up point. Passengers can hire scooters during their stay and are able to take these on excursions, as long as the heaviest piece weighs no more than 15kg and the scooter brake is applied when the coach is moving. Please note that passengers are responsible for the mobility scooter and Drivers cannot be held responsible for loading/unloading.

Meals – Please ensure that any special dietary needs have been noted and that you notify the reservations team at the time of booking, no later than 7-10 days prior to your arrival. Please see our brochure or website for further information on Special Requests and Special Requirements.